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Ordering Information



Payment Methods Accepted

Credit Cards

We accept Visa, Mastercard, Discover and American Express securely through our website or over the phone. To protect our customers from fraud, we verify the billing address and security code (CCV) on every transaction. Orders must ship to the billing address on file with the issuing bank. If you should require an order to ship to an alternate address, please contact us toll free at 1-866-680-2655 to ensure the option is possible prior to placing your order.

Checks / Money Orders

Please include your order number with payment. Make payable and send to:

CollecTons
1750 30th Street
Boulder CO, 80301
All forms of mail payments may be subject to a 10 banking day hold regardless of when the payment clears the funding account.

Cancellation / Order Modification Policy

We cannot guarantee any cancellation or modification of an order once payment has been processed and an order number has been issued. We utilize an automated system which includes warehouse staff operating seven days a week. Orders are often in the advanced stages of the fulfillment process within minutes of order confirmation. Requests for cancellation or modification must be made by phone. Please contact us toll free at 1-866-680-2655 and we'll assist you to the best of our ability.

Return Policy

We guarantee your satisfaction, therefore, all products may be returned as long as they have not been removed from their original packaging. You must contact us to receive an RMA number prior to returning any items and returns must be postmarked within (7) seven calendar days of receipt of order. We recommend all returns be shipped back to us fully insured. You accept the risk of loss and title on any items shipped back to us prior to our signing receipt of delivery. All shipping and handling charges are non-refundable. When requesting an RMA number you must choose from either of the two refund options:

  1. 100% of the product cost may be applied to your account to be used on future orders. This amount will be confirmed via email and reflected in your order history.
  2. A refund may be issued in the form of the original method of payment. Credit card refunds can only be returned to the card that was used to complete the purchase. Any order that was paid via mail, will be issued a refund check in approximately 7-10 business days. Please be advised when choosing this option, 5% of the purchase price of the returned product will be withheld from the refund as a re-stocking and processing fee.


Shipping Policy

All orders ship fully insured and via a carrier of our choosing. Orders placed by 2PM MST, Monday through Friday, are generally, but not always, shipped the same day. There are several reasons an order may be delayed, most often due to payment complications and occasionally for quality control purposes.

Standard shipping to street addresses and PO boxes within the continental U.S.A. $9.95 *
We utilize a number of shipping methods. Using standard shipping you can expect your order to arrive 5-10 business days after it has shipped.
*Current Special: Free Shipping on all orders over $350!
Standard shipping to Alaska, Hawaii, APO's, FPO's & U.S. Territories Call for price
We utilize a number of shipping methods. Using standard shipping you can expect your order to arrive 5-15 business days after it has shipped although delivery estimates to some of these areas may vary. Please call one of our customer service representatives toll free at 1-866-680-2655.
Expedited shipping Call for price
We utilize a number of expedited shipping methods, however, by selecting expedited shipping, your order will generally ship via USPS Priority Mail or FedEx Ground services. You can expect your order to arrive 1-5 business days after it has shipped. Expedited shipping charges are in addition to the Standard shipping charges. Please call one of our customer service representatives toll free at 1-866-680-2655.
Overnight & Date Certain shipping Call for price
Overnight and date certain shipping is available. Please call one of our customer service representatives toll free at 1-866-680-2655.
* Please note that all amounts paid under our shipping policies are non-refundable. While we do our best to provide delivery estimates, we can not issue any refunds as a result of any carriers' failure to meet their delivery time obligations or estimates for any reason. *
CollecTons - 1750 30th St - Boulder - CO - 80301
Toll free: 1-866-680-2655
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